At Bradle Knives Shop, we stand behind our premium blades with the same unwavering commitment to quality that goes into crafting our Axis Lock, Tactical, and Collector knives. If your purchase doesn’t meet your expectations, our straightforward return process ensures resolution with military precision.

1. Eligibility Requirements

To qualify for return or exchange:

  • Items must be in original, unused condition with all packaging intact
  • Returns must be initiated within 15 days of delivery
  • Original proof of purchase required
  • All safety mechanisms (Lockback, Linerlock, etc.) must be fully operational
Blade Enthusiast Note: For collector’s safety, all returned knives undergo rigorous inspection by our Fayetteville quality team before processing.

2. Non-Returnable Items

To maintain collector integrity, these precision instruments cannot be returned:

  • Gift Box Knives (opened specialty packaging compromises collector value)
  • Custom-engraved blades (personalized tactical knives)
  • Any knife showing signs of use, sharpening, or modification

3. Step-by-Step Return Process

Step 1: Initiate Your Request

Email our Blade Support Team at [email protected] with:

  • Order number
  • Product name (e.g., “Axis Lock Folding Pocket Knife – Limited Edition”)
  • Reason for return
  • Preferred resolution (refund/exchange)

Step 2: Receive Authorization

Within 24 business hours, you’ll receive:

  • Return Authorization Number (RMA)
  • Secure shipping instructions
  • Prepaid label for defective items

Step 3: Prepare Your Shipment

Package securely using original materials. For tactical knives:

  • Engage all locking mechanisms (Button Lock, Top Lock, etc.)
  • Wrap blade in protective sleeve
  • Include all certificates of authenticity

Step 4: Ship to Our Headquarters

Address returns to:

Bradle Knives Shop – Returns
2375 South School Avenue
Fayetteville, US 72701
RMA: [Your Authorization Number]

4. Refund Processing

Once received and inspected (typically 3-5 business days):

  • Refund Method: Original payment (Visa, MasterCard, JCB, PayPal)
  • Processing Time: 3-7 business days after approval
  • Shipping Costs: Non-refundable unless due to our error

5. Exchange Process

For different Lockback or Butterfly knife models:

  1. Follow standard return procedure
  2. Specify desired replacement in your email
  3. We’ll ship new item once return is received
  4. Price differences handled via secure payment link

6. Return Request Template

Copy/paste this template to [email protected]:

Subject: Return Authorization Request – [Order #12345] Dear Bradle Knives Team, I would like to initiate a return for my recent purchase: Order Number: [Insert] Product Name: [e.g., “Bolt Action Tactical Knife – Black Oxide”] Purchase Date: [MM/DD/YYYY] Reason for Return: [Defective/Incorrect Item/Dissatisfaction] Requested Resolution: [Refund/Exchange for _____] I confirm the item is in original, unused condition with all packaging intact. Best regards, [Your Full Name] [Your Contact Number]

7. International Returns

For collectors outside the U.S.:

  • Customs forms must mark contents as “Returned Goods”
  • Original shipping fees non-refundable
  • Return shipping at customer’s expense
  • Allow 2-3 weeks for international processing
Tactical Tip: For fastest resolution when exchanging limited-edition knives, include your preferred alternative in the initial request to secure inventory.

Contact Our Blade Support Team

For urgent assistance with your Axis Lock or Linerlock return:

Email: [email protected]
Phone: [Insert Customer Service Number]
Hours: Monday-Friday 8AM-5PM CST

Note: This policy applies only to purchases made directly through bradleknives.com. Authorized dealers may have different requirements.